Most in-stock orders ship within 1 to 2 business days after order processing is complete.
Orders, freight and returns
Shipping & Returns
Review shipping policies, requirements for Florida Free Freight, return policy, and handling policies for Marine Generators Direct orders.
Free Freight Program
I Need Lift-Gate Service
Florida Free Freight
All generators purchased for delivery in the state of Florida qualify for Free Freight. To get Free Freight you must have access to either a shipping dock or a forklift. If you do not have a loading dock or forklift, lift-gate service is available but may require additional handling time and charges. To get an estimate, request a delivery quote with the "I need lift-gate service" button to the right.
Marine generators require palletized truck freight, commercial delivery access, or lift-gate coordination.
Eligible returns must be requested within 30 days and require a Return Merchandise Authorization before shipping items back.
Parts and Accessories
Accessories, maintenance kits, and parts all ship via standard shipping with either USPS, UPS or Fed Ex.
All in-stock orders will normally ship within 1 to 2 business days. At times, an item may be temporarily out of stock at our distribution center, which can delay fulfillment.
If an item must be transferred from an alternate warehouse to our distribution center, normal transfer time is usually 2 to 5 business days. If the item is not available from an alternate warehouse, it may be considered backordered.
Manufacturer backorders may create longer delays and timing can vary widely. We will keep you informed by email if any product becomes backordered or unavailable from the manufacturer.
- Multiple item ordersIf your order contains multiple items and one or more items are out of stock, we may hold the order until it is complete. Split shipments may be available upon request and may require additional shipping charges. Generators ship LTL freight and will not be held back regardless of standard shipping items availability.
- TrackingOnce an order is complete and shipped, tracking information will be sent to the email address on file. Please allow up to 24 hours after shipment confirmation for tracking to update.
- Transit estimatesShipping and transit times shown on the website, by carriers, or by third parties are estimates only. Holidays, weather, carrier delays and product availability can affect delivery.
Receiving truck freight shipments
All generators will ship by LTL truck freight. A phone number is required so the carrier can schedule the delivery.
Delivery to an address with access to a dock or fork-lift is required for FLORIDA Free Freight. Residential, lift-gate and curbside delivery are available but may require additional handeling time and fees.
DAMAGES: We thoroughly inspect each order prior to shipment to ensure the items are free of any cosmetic damages and/or missing parts. While we take extra measures to ensure safe and secure shipment of your product, issues during transit are possible.
Upon receiving your order, it is critical that you IMMEDIATELY inspect it for damage PRIOR to signing and accepting delivery from the carrier. If any damage is present, it MUST be noted on the carriers slip and reported to Marine Generator Direct IMMEDIATELY
- IMPORTANT In the event that damage is reported AFTER accepting delivery, Marine Generator Direct will not accept any responsibility in replacing and/or further servicing your order. It is imperitive that you document any and all damage, this means photos of the packaging MUST be supplied along with photos of the visible damage to teh product. It is crucial that ALL packaging (including the pallet for freight deliveries) be saved, as required by the insurance company to file and successfully submit a claim of damage.
Rates, oversized items and expedited shipping
Shipping and handling fees are based on package size, weight, destination and selected service. Standard ground shipment, expedited shipment and freight options may be available depending on the product.
Additional shipping charges may apply for oversized, overweight or freight-required products. If additional charges apply, we will contact you before shipping the order.
- Expedited shippingExpedited shipping is available upon request, but does not change stock status, transfer time or order processing time.
- Physical addressesFreight shipments require a physical delivery address and cannot ship to a PO Box.
- International shippingInternational availability varies by product, destination and carrier. Some equipment may not be eligible for international shipping. Contact us for availability./li>
Shortages, discrepancies and damage
Shortages, discrepancies and damages must be reported within 1 day of receipt. Please inspect your shipment carefully when it arrives.
- Mislabeled or incorrect itemA picture of the item received may be required so we can review the issue with the manufacturer or supplier. If the item must be returned, we will provide return instructions.
- Damaged package or productPlease keep all packaging material. Pictures may be required for claim purposes. As an accommodation, Marine Generators Direct may assist with filing the damage claim with the carrier.
- Freight damageInspect freight before signing the delivery receipt. Note visible damage with the carrier whenever possible and contact us immediately.
Return Merchandise Authorization required
We will accept eligible returns of products that are defective due to defects in manufacturing or workmanship within 30 days from the date of purchase for refund or replacement review.
To return an item, contact our customer support team at 305-633-0732 or through the contact page to request a Return Merchandise Authorization. Returned items must be new, unused, uninstalled, complete and in resaleable condition unless the return is due to an approved defect, damage or shipment error.
- RMA requiredThe Return Merchandise Authorization number must be clearly displayed on the outside of the package and a copy of the invoice should be included inside.
- Non-defective returnsReturns not due to defect, damage or shipper error may be subject to a 15% restocking fee. Original shipping charges are not refundable.
- Restricted returnsNo returns are accepted on generators, electrical parts or parts that have been exposed to fuel.
- Processing timePlease allow 7 to 10 business days after we receive the return for review and processing.
Refund method
Refund credits are generally returned to the original payment method. If the original payment method can no longer be credited, additional steps may be required and refund timing may be delayed.
For order questions, call 305-633-0732 Monday through Friday, 8am-5pm EST.