You have 30 days from the date you receive your order to return the part to us for a refund.
Returns and refunds
Return Policy
Review return authorization requirements, re-stocking fees and refund policies for Marine Generators Direct orders.
Return Policy
Call 786-592-2094
All returns must be authorized
Items returned without prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.
Applies to returns that are not due to defect, damage or shipper error.
Please allow 7-10 days for processing returns.
Refund or replacement within 30 days
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase for a full refund or replacement. No returns are accepted on electrical parts or parts that have been exposed to fuel.
Request a Return Merchandise Authorization (RMA)
If you need to return a part, request a Return Merchandise Authorization (RMA) through our Customer Service Dept at 786-592-2094. You have 30 days from the date you receive your order to return the part to us for a refund. Once we receive and process your return, we will apply for a refund (less shipping charges on your invoice). Returns that are not due to defect, damage or shipper error are subject to a 15% Re-stocking fee. All returned parts must be in new, un-used, un-installed and re-saleable condition. Please allow 7-10 days for processing returns.
In order to enable efficient and timely processing of returns, all returns should have the Return Merchandise Authorization Number clearly displayed on the outside of the packaging and include a copy of the order invoice inside.
Returns without a valid RMA will not be accepted
Any product returned to Us must be new, unused, complete, and marked with a valid RMA number. Anything else will not be accepted and will be shipped back to you.
Refunds
According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
Looking for delivery and freight details? Review our Shipping Policy.